Privacy policy

1. What We Collect

When you contact us, book a service, or browse our website, we may collect:

Your name
Contact information (phone number, email, address)
Details about your property (for quotations or service planning)
Any messages, requests, or notes you send us
Technical data (e.g. IP address, browser type via analytics tools)

2. How We Use Your Information

We use your data to:

Provide you with quotes and services
Respond to enquiries or support requests
Send confirmations or updates about bookings
Improve our website and marketing through analytics
Comply with any legal obligations

We do not sell, rent, or trade your personal information.

3. Legal Basis for Processing

We process your data based on:

Contractual necessity: to provide the service you’ve requested
Legitimate interest: to operate and improve our business
Legal obligation: where required by law

4. Sharing Your Information

We may share your data only with:

Our booking or invoicing software provider (if applicable)
Website analytics tools (e.g. Google Analytics)
Law enforcement, if legally required

All service providers we use are GDPR-compliant and only process data on our behalf.

5. Data Storage & Retention

We only keep your data for as long as necessary to provide our services and meet legal requirements. In most cases:

Booking and quote details: stored for up to 6 years (HMRC requirement)
Enquiry emails: stored for 12–24 months
Google Analytics data: anonymised and aggregated

6. Cookies

Our website uses cookies for basic functionality and analytics.
By using the site, you consent to the use of cookies. You may disable cookies in your browser settings at any time.

7. Your Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict how we process your data
Withdraw consent (where applicable)

To make a request, email: info@rexclean.co.uk

8. Security

We take appropriate steps to protect your data, including secure hosting and encryption where required. However, no online transmission is ever completely secure — please contact us if you have any concerns.

9. Third Party Links

Our site may contain links to third-party websites (e.g. Google Reviews). We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

RexClean Carpet & Floor Care
Liverpool | Wirral | Sefton
📞 0800 130 3043
📧 info@rexclean.co.uk
🌐 rexclean.co.uk